Products Remote Servicing 4.0
remote maintenance
Do you need to support a rapidly growing number of demanding operators of highly complex, critical systems ?
Do you need to access heterogeneous components in heterogeneous networks ?
Do you have to guarantee maximum availability and furthermore offer a service that satisfies your customers?
Then you have come to the right place !
Your advantages from the remote maintenance portal ade24
- No intervention in the customer's networks necessary
- No installation of additional software necessary
- Security through central VPN firewall with virus scanner
- Access control with automatic reporting
- Flexible network design, e.g. when integrating old systems
- Transparent network access to machines or systems
- Resolution of IP conflicts
- Setup by certified network specialists
- Minimal coordination with IT departments
- Calculation security through fixed price for setup and operation
All this gives us a high level of acceptance among IT managers.
We have solutions for every one of your requirements - off-the-shelf or made-to-measure.
Our standard offering - can be flexibly expanded to meet your needs at any time
The special feature of the ade24 remote maintenance portal
• Service technicians access the central development platform remotely.
At the same time, license costs for service tools such as "Step 7" etc. are saved.
• The central firewall at ade24 provides additional security through
a) access control on application level
b) virus scanner in the data stream
• Reporting of technician access to operator systems provides legally usable
material due to ade24's independence.
• In the centrally operated data center, UPS, emergency diesel, overvoltage devices,
isolated lightning protection system (class I) and fully automatic backups of the cloud resources
provide additional security.
• Technician access via SSL VPN as a firewall-friendly access method enables an
easy integration of suppliers and service partners.
Authentication with one-time password tokens keeps you on the cutting edge.