Service and support

Contact our technical support

to our Support hotline

+49 (7131) 6169-0

via  web contact form

via Mail:


See all downloads, manuals and firmware in the shop under the corresponding products in the "Downloads" tab.

Order remote access


Please use our order form to order your new remote connection in the portal ade24.

The Ade Automation provides qualified technical support for all products sold by us for all manufacturers.


Support hotline: +49 (7131) 6169-0


The staff in the support Department of the Ade Automation are technically competent and have automation in-depth knowledge of industrial IT products.


In addition, customers benefit from our long-standing close cooperation with manufacturers.
Our support is based on the customers. Therefore, we offer easy accessibility and response times regulated according to level of escalation.
Please keep your customer number and the invoice number of the devices for requests, obtained through Ade Automation.


Please download the Teamviewer Quick Support for the possibility of support via Teamviewer.


Download as

mGuard-SDcard-FW870 (.zip)  mGuard-SDcard-FW870